Return policy

Return policy

Epic Modesty - Return Policy

At Epic Modesty, we are committed to ensuring you are completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return process, as long as you meet the conditions outlined below.

1. Return Eligibility

You may return most items purchased on Epic Modesty within [5-7 days] of receiving your order. To be eligible for a return, the item must meet the following criteria:

  • The item must be unused, in new condition, and free from damage.
  • The item must be in its original packaging, with tags, labels, and any accessories included.
  • The item must not be marked as Final Sale, Non-Returnable, or a Personalized item.

2. Non-Returnable Items

We cannot accept returns for certain products, including but not limited to:

  • Gift cards
  • Sale items or items marked as Final Sale
  • Underwear, swimwear, or intimate apparel for hygiene reasons
  • Customized or personalized items
  • Products with tags or seals removed, damaged, or altered in any way

3. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [epicmodesty1@gmail.com] or call [01701478807]. Please include your order number and the item(s) you'd like to return.
  2. Return Authorization: We will send you a Return Authorization (RA) number and instructions on how to return your item.
  3. Prepare Your Return: Package the item securely, including its original packaging, tags, and accessories. The return package should be shipped with the RA number provided.
  4. Return Shipping: Ship the item to the return address we provide. We recommend using a trackable shipping method as Epic Modesty is not responsible for lost or damaged returns in transit.

4. Return Shipping Costs

  • Return Shipping Costs: If the return is due to a change of mind, you will be responsible for return shipping costs.
  • Damaged or Defective Items: If your item arrived damaged or defective, we will cover the return shipping costs. Please contact us within [7 days] of receiving the item so we can resolve the issue promptly.

5. Refunds

Once we receive and inspect the returned item, we will notify you about the status of your return. If your return is approved, we will process a refund to the original method of payment. Please note:

  • Refunds are typically processed within [5-10 business days] after receipt and inspection of the returned item.
  • You will receive a notification when your refund has been processed. Refunds may take additional time depending on your payment provider (e.g., credit card, PayPal).

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you would like instead.

7. Damaged or Defective Items

If you receive an item that is defective, damaged, or not as described, please contact us within [7 days] of receiving the order, and we will assist you with a replacement or full refund. You may be required to provide photos of the damage or defect to help us process your return quickly.

8. Sale or Discounted Items

Sale or discounted items are final and cannot be returned, unless the item is damaged or defective.

9. Changes to Return Policy

Epic Modesty reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly for any updates.

10. Contact Information

If you have any questions or need assistance with your return, please contact us:

Epic Modesty
Email: [epicmodesty1@gmail.com]
Phone: [01701478807]