Cancellation policy

Cancellation policy

Epic Modesty - Cancellation Policy

At Epic Modesty, we strive to provide our customers with a smooth shopping experience. We understand that circumstances can change, and you may need to cancel an order. Please review the following guidelines regarding order cancellations:

1. Order Cancellation Request

You may request to cancel your order before it has been processed or shipped. If your order has already been processed or shipped, we are unable to cancel it, but you can return the item(s) following our Return Policy.

To request a cancellation, please contact our customer service team as soon as possible at:

  • Email: [epicmodesty@gmail.com]
  • Phone: [01701478807]

Please include your order number and the details of your cancellation request.

2. Timeframe for Cancellation

We aim to process orders quickly. If you wish to cancel your order, you must submit your request within [1-2 hours] of placing the order. Once the order has been processed or shipped, it is no longer eligible for cancellation, and you must follow our Return Policy to return the product.

3. Order Status and Shipment

If your order is already in the shipping process:

  • Shipped Orders: If your order has been dispatched, we are unable to cancel it. You will need to follow our Return Policy once you receive the item.
  • Pending Orders: If your order is still in the “processing” stage and has not yet been shipped, we will do our best to cancel the order before it leaves our warehouse. Please contact us immediately.

4. Refunds for Canceled Orders

If your cancellation is successful and the payment has been processed, we will issue a full refund to the original payment method. Refunds may take 5-10 business days to process, depending on your payment provider (e.g., credit card, PayPal).

5. Cancellations for Pre-Orders or Backordered Items

For pre-orders or backordered items, if you decide to cancel your order, we will process your cancellation and issue a full refund. Please refer to the estimated shipping times for such orders, and reach out to us if you need assistance with a cancellation.

6. Changes to Cancellation Policy

Epic Modesty reserves the right to modify or update this Cancellation Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

7. Contact Information

If you have any questions or need assistance with your cancellation, please contact us:

Epic Modesty
Email: [epicmodesty@gmail.com]
Phone: [01701478807]