Refund policy

Refund policy

Epic Modesty - Refund Policy:

At Epic Modesty, we strive to provide our customers with the highest quality products and excellent service. If for any reason you are not completely satisfied with your purchase, please read our Refund Policy below.

1. Returns & Refunds Eligibility

We offer a [5-7-day] return policy from the date of receipt for items that are:

  • Unused and in the same condition as when you received them.
  • In their original packaging, with all tags, labels, and accessories attached.
  • Not marked as final sale or non-returnable.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Items marked as "Final Sale"
  • Underwear, swimwear, or intimate apparel for hygiene reasons
  • Customized or personalized items

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email@example.com] or call [123-456-7890] to request a return authorization. Please provide your order number, the item(s) you'd like to return, and the reason for your return.
  2. Return Authorization: Once approved, we will provide you with a return authorization number and instructions for returning your item(s).
  3. Pack & Ship: Carefully pack the items in their original packaging and ship them back to the address provided in the return instructions. We recommend using a tracked shipping method for your return to ensure it arrives safely.

4. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refunds will be issued to the original method of payment (credit card, PayPal, etc.).
  • Please note that it may take [5-10 business days] for the refund to be processed and reflected in your account, depending on your payment provider.

5. Shipping Fees

  • Shipping fees are non-refundable.
  • If you receive a damaged or defective item, we will cover the cost of return shipping.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [7 days] of receiving your order. We will offer a full refund or send a replacement item at no additional cost to you. Please provide photos of the damage or defect to assist us in resolving the issue quickly.

8. Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.

9. Changes to Refund Policy

Epic Modesty reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this policy regularly to stay informed.

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Epic Modesty
Email: [epicmodesty1@gmail.com]
Phone: [01701478807]